FAQ
Collapsible content
What types of leather are used for your products?
We use only the finest full-grain cowhide leather for all our handcrafted products. This high-quality leather is sourced from trusted tanneries and is known for its durability, natural texture, and unique patina that develops over time.
Are your products made to order?
Yes, all our leather goods are handcrafted to order. Our skilled artisans carefully craft each item, ensuring that every detail is perfected. Please note that because of the custom nature of our production, it may take a little longer for your order to be completed and shipped.
How long does it take to receive my order?
Due to the handmade process and the sourcing of fresh leather from Italy, production times may vary. Typically, it can take 2-4 weeks for your item to be crafted and shipped. We will keep you updated on the progress of your order.
How do I care for my leather goods?
To maintain the quality of your leather product, we recommend using a leather conditioner or cream periodically to keep the leather soft and supple. Avoid prolonged exposure to direct sunlight, water, and heat. If the leather gets wet, let it air dry naturally.
Do you offer returns or exchanges?
Since our products are made to order, we only accept returns or exchanges for defective items. If you receive a product that is damaged or has manufacturing defects, please contact us within 14 days of receiving your order, and we will arrange a replacement or refund.
Couldn't find your answer?
If you have any other questions or need further assistance, feel free to reach out to us here or contact our support team directly!